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Refund Policy

Last updated: 2026-06-23

This Refund Policy explains how refunds work for paid Nexodys tools, such as the Storyweave access pass. Nexodys provides digital online services only.

1. Scope

This policy applies to paid purchases of Nexodys software tools, including the Storyweave access pass.

2. Before your access is delivered

Access is set up manually after purchase. If you change your mind before we have delivered or activated your access, contact us and we will cancel the order and refund you in full.

3. After your access is delivered

Once your access has been delivered, you may request a refund within 14 days of purchase if you have not substantially used the service. Where the service has been substantially used, we may decline or reduce the refund, and we will always explain our reasoning.

4. How refunds are issued

Approved refunds are returned to your original payment method through our payment provider. Processing times depend on the payment method and provider.

5. How to request a refund

Email us at the support address below with the email you used at checkout and the approximate date of purchase. We aim to respond within 5 business days.

If you have any questions about this policy, contact us at [email protected]